We respect your privacy. TTH strives to safeguard your privacy as much as possible and will handle the information you provide us with in a confidential manner. We observe the applicable legislation and regulations in the area of privacy when processing personal data. We inform you in this privacy and cookie statement about the manner in which we handle your data.
Categories of personal data
Using the website and the services available on it means that you leave behind certain data. This occurs at our surgery within the context of the treatment contract. This may involve personal data. We store and use only the personal data that are provided directly by you or for which it is clear, when provided to us, that these data have been provided to us for processing.
We may collect the following data depending on the service you use:
- Citizen Service Number (BSN)
- Insurance details
- Old file
- Telephone number
- E-mail address
Basis for data processing
We are only allowed to process your personal data lawfully if we do so on a legal basis . We process your personal data because this is necessary for the performance of the contract between us and yourself, as laid down in Article 6 paragraph 1 under b of the General Data Protection Regulation (GDPR). In addition, we may also process your personal data for another legitimate interest, such as informing our patients about current events or changes to our services. This basis is laid down in Article 6 paragraph 1 under f of the GDPR.
Purposes of data processing
The personal data we collect are used for the following purposes:
- Generating a patient card;
- Updating a medical file;
- Scheduling appointments;
- Reminding you of your appointment;
- Carrying out treatment;
- Keeping a record of the preferences you have indicated;
- Improving our services;
- Providing other services you have requested.
Provision of your personal data to third parties
In principle, we only provide your personal data to third parties if you have personally consented thereto. Provision of data without your consent takes place if this is necessary to be able to carry out the contract between us and yourself or if a statutory obligation prescribes that we must do so.
We will not retain your data for longer than is necessary for the purposes described in this privacy and cookie statement, unless this is necessary on the basis of a statutory obligation. We apply the statutory retention period of 15 years from the Medical Treatment Contracts Act (WGBO) as regards the retention of your medical data. In addition to the WGBO, we also take account of the retention periods that arise from other legislation if necessary. We apply a statutory retention period of 7 years as regards the retention of your financial data.
References to third-party websites (via hyperlinks)
In order to be of service to you, we have included references to third-party websites on our websites. We would like to draw your attention to the fact that if you visit these websites, the conditions in the privacy statements of these third parties will apply. We recommend that you read the privacy statements of these websites before making further use of them.
- analytic cookies: in order to be able to analyse how our website is used by visitors and to be able to implement improvements on the basis thereof;
Our website places cookies from American company Google, as part of the Analytics service. We use this service to keep a record of and obtain reports regarding the manner in which visitors use the website. We use this service for users who have not logged in. We do not allow Google to use the Analytics information obtained for other Google services; we have anonymised the IP addresses. The information collected by Google is transferred to and store on servers in the United States. We have concluded a processing agreement with Google. The information collected by Google is anonymised as much as possible. We have no control over the use of the data by Google and/or third parties. Google is allowed to provide this information to third parties if Google is required by law to do so, or if said third parties process the information on behalf of Google. Google complies with the privacy principles of and are affiliated with Privacy Shield of the US Department of Economic Affairs and the European Commission. You can read Google’s privacy statement for more information about this data processing.
If you have provided personal data to us, you will have various rights you will be able to exercise. For example, you have the right to inspect, rectify and erase your data. You may also request us to transfer your data to you or another party or to limit the data processing. You are also free to submit an objection to the processing of your data. What is more, you have the right to withdraw your consent at all times. You can notify us of your request by sending us an e-mail to firstname.lastname@example.org or by contacting us by telephone at: 020-6834230. We strive to respond to your request within two working days.
Submitting a complaint to the Dutch Data Protection Authority
If you are not satisfied with the manner in which we handle your data, you have the right to submit a complaint about this to the Dutch Data Protection Authority. You can find the contact details of the Dutch Data Protection Authority here: https://autoriteitpersoonsgegevens.nl/nl/zelf-doen/privacyrechten/klacht-over-gebruik-persoonsgegevens
Changes to this privacy and cookie statement
We reserve the right to change this privacy and cookie statement. These changes will be announced via the website of our surgery. We therefore recommend that you consult this statement on a regular basis so that you will be aware of any changes.
Our contact details
If you have any questions or comments after you have read this privacy and cookie statement, you can contact us using the contact details set out below:
TTH Attn. Ms D. Hulskamp, who can be reached at email@example.com or via 020-6834230.